University Avenue Barber Shop - Exceptional Haircuts & Loyal Customer Service

I’m really sorry to say this, but I wanted to share my recent experience. I’ve been to your shop about six times now, and I’ve always had a great experience, especially with Pablo and Dan — they’ve been fantastic. However, during my last visit, I was with Richard. While he was pleasant at the beginning, things took a turn toward the end of the haircut. I had shown him a photo and clearly explained that I wanted a fade on the sides, a trim on the back, and to keep the length on top. He nodded and acknowledged, so I assumed he understood. But as he started cutting, he unexpectedly began trimming the top as well. When I asked him why he was doing that, his response was, “I can’t help.” That moment felt quite rude and dismissive, especially after my hair had already been cut much shorter than I wanted. I was really disappointed with how the interaction went. I didn’t feel heard or respected, and that’s never happened at your shop before. I just hope in the future, if there's confusion, it can be handled more respectfully and professionally. That said, I truly appreciate the great service I’ve received in the past, and I will definitely return — but only with Dan or Pablo. They’ve always listened and delivered exactly what I asked for. Thank you for the previous great experiences, and I hope this feedback helps improve things further.

I'm picky when it comes to my hair and my beard. I normally only go to the same barber but occasionally have to find another shop when the barber I trust is on vacation or the shop is closed. I was lucky to stumble upon this gem in the U District. I highly recommend getting your haircut and beard trimmed here! Kirk is very detailed oriented, attentive and receptive to what you are looking for, friendly and the results are great! I've been a repeat customer for the last 3 months. Cash is King, but the prices and results are worth it!

Honestly this is the first time I post a bad review upon this place. Came in Saturday afternoon 5pm, was assigned to a guy in purple hat, tattoed arms, tiny braided at the back, hispanic I guess. I literally asked him to just clean up, shorten everything. I have been keeping the same form, the same style for 5 years. I went here multiple times for cleanups and they were fine, but this guy seems to not understand the assignment, tapering on the sides, thinning top and back, how is that so hard? He buzzed off my entire right side, leaving the top uneven?! I was frustrated and said "it's too short". Then he picked up the scissors, I asked what for, he said he was gonna fixed, and ended up shortening my right top, making it more uneven Honestly if you don't understand just ask the customer again or ask to see model photos. You have too many barbers which mess up your store and they still hanging around? Really disappointed. I'll have my cap on for the rest of the month. Below is the photo I asked him to follow, the other 4 are his result. I remember that I carefully asked to get the top shortened gradually as it goes back like in the photo, so it stays long at face/forehead, and short at the back. Really, I don't know if it was my fault for not having a good communication or he just didn't want to do it the way I want it, what a joke. Update: Problem fixed! I'm happy with that, you deserve the other 4 stars